Frequently asked questions

What comfort is suitable for me

Medium Soft

Perfect for light and average weight side sleepers, also suited to very light weight back or stomach sleepers.

Medium

Perfect for above average weight side sleepers, also suited to light weight back or stomach sleepers.

Medium Firm

Suited to heavier side sleepers, average weight back or stomach sleepers or those that like to change sleep positions frequently.

Orthopaedic

Suitable for above average or heavy weight back or stomach sleepers.

Please see our comfort guide for further information

What is the depth of the mattress

MASA Aura Refresh range is 25cm deep.

MASA Origins Lux range is 27cm deep.

MASA Comfort Elite range is 30cm deep.

MASA Cool Ultima range is 33cm deep.

What sizes are available

UK standard sizes, these are:

Single - 90cm wide 190cm long

Small Double - 120cm wide 190cm long

Double - 135cm wide and 190cm long

King - 150cm wide and 200cm long

What bed frame do I need

MASA Sleep mattresses are suitable for all bed frames apart from adjustable beds.

Is your mattresses suitable for bunk beds

Unfortunately non of our mattress are suitable for bunk beds given the depth of the mattresses.

Do you deliver to room of choice

We can deliver to a room of your choice up to the first floor (1 flight of stairs). If the mattress is going to be delivered to the 2nd floor or higher please get in touch as the couriers do charge a small fee for this.

Can you take our old mattress

Unfortunately we do not currently provide this service due to logistic and storage constraints.

Do I need to rotate the mattress

Yes the mattress does need to be rotated every 6 weeks for the first 6 months, then every 3 months thereafter.

What is the weight of the Aura Refresh Range mattresses

The approximate weight of each mattress fo the Aura Range are:

Single - 25kg

Small Double - 32g

Double - 37kg

King - 44kg

What is the weight of the Origins Lux Range mattresses

The approximate weight of each mattress fo the Origins Lux Range are:

Single - 28kg

Small Double - 35kg

Double - 40kg

King - 49kg

What is the weight of the Comfort Elite Range mattresses

The approximate weight of each mattress fo the Comfort Elite Range are:

Single - 32kg

Small Double - 42kg

Double - 48kg

King - 56kg

What is the weight of the Cool Ultima Range mattresses

The approximate weight of each mattress fo the Comfort Elite Range are:

Single - 35kg

Small Double - 46kg

Double - 53kg

King - 62kg

Where is the mattress made

All of our mattresses are hand manufactured in the UK

Can you deliver earlier than 14 days from order for Origins Lux, Comfort Elite and Cool Ultima Ranges

Unfortunately we can not promise this due to all mattresses being hand manufactured on order. Depending on delivery routes it may be possible to arrange delivery before 14 days. If this is the case our customer service team will be in contact to confirm this.

What happens after I place my order

Once your order has been received we will contact you to arrange a delivery date. We will initially try and contact by email and then telephone. Please provide a valid telephone number at checkout.