I am extremely pleased with both the mattress and the very personal service I received from MASA Sleep.
I ordered an Origins Lux Double mattress for my 9-year-old daughter, who really wanted a lovely soft and comfortable bed. Shortly after ordering, I received a call from a very knowledgeable and friendly consultant who took the time to check all the details with me before the mattress went into manufacture.
What impressed me most was that this wasn't simply a routine order check. He asked who the mattress was for, listened to what my daughter wanted and patiently answered all my questions and doubts. He also noticed that I had ordered a double mattress for a bunk bed and checked with me that this was intentional and that the mattress would be suitable for the bed. I really appreciated that extra care, as it gave me confidence that I hadn't overlooked anything when placing the order online.
When I explained that my daughter particularly wanted a softer bed, he told me that, because the mattress was being individually manufactured, they could make it a little softer for her. That level of personalisation really impressed me.
Even the finished mattress had a lovely thoughtful touch — little flowers instead of ordinary buttons covering the stitching. Such a small detail, but it made the mattress feel that little bit more special and perfect for a young girl's room.
Delivery was very quick, but it was the personal attention, knowledge and care before manufacture that really stood out. My daughter is delighted with her new mattress, and I am so pleased with both the quality and the service we received.
A genuinely personal, made-to-order experience. Absolutely five stars.